Are there samples to order if I'm not entirely sure?
No, we do not send samples. However, bluu offers a 100% "30-day money-back guarantee", meaning that if you are not satisfied for valid reasons, we will refund your purchase price (up to 30 days from the purchase date). You do not need to send the washing strips back to us; you can best give them to someone who can use them.
What payment methods are available?
In our online shop you can pay by credit card (Visa, Mastercard, AMEX), PayPal, Klarna, Twint, or by invoice. The invoice will be sent via email by our partner POWERPAY as soon as the order has been shipped. If you would rather pay in cash, you can also purchase bluu at select stores, which you can find here.
How much are the shipping/delivery costs?
At bluu, neither packaging, shipping, nor delivery fees apply for orders with a minimum order value of 15 francs.
How long do I have to wait for my order?
All orders are shipped as quickly as possible (guaranteed to ship the same day if placed by 12:30 PM) and will arrive to you via A-Post or B-Post within 1-2 days (CH)
Where does bluu deliver?
Currently, we deliver within Switzerland, Liechtenstein, Germany, Austria, France, Italy, Belgium, Luxembourg, and the Netherlands.
How does the refund process work?
Upon receipt of the returned item, we will check whether it meets the criteria of our return policy. If the return is approved, a refund will be processed to the original payment method.
My Orders & Delivery
How can I cancel my order?
Da unser Logistikpartner Bestellungen sehr schnell bearbeitet und versendet, ist eine Stornierung nach Abschluss deiner Bestellung oft nicht mehr möglich.
Möchtest du deine Bestellung trotzdem stornieren? Dann melde dich so schnell wie möglich bei unserem Support und halte deine Bestellnummer bereit. Wir prüfen gerne, ob eine Stornierung noch möglich ist.
https://www.bluuwash.com/pages/contakt
Where is my package?
First check the tracking information. There you will see where your package is currently located. You can find the tracking number in the shipping confirmation we sent to you via email.
Important: In the first few days after shipping, it may happen that the shipment status is still shown as "unknown". This is normal. Once the postal service has processed the package, the tracking information will update automatically.
Has your package been delivered according to the tracking information? Then please also check if it was left with a neighbor.
If the shipment status has not changed for more than 5 days or you cannot find your package despite successful delivery, then contact our support team. We will be happy to assist you further.https://www.bluuwash.com/pages/kontakt
What happens if my package is lost or arrives damaged?
We're sorry that your order arrived damaged. Please share the following information with us so we can quickly address your concern and find a suitable solution together.
If your package is missing, please also share your order number with us. We will check the shipping status and work with the carrier to find a quick solution. https://www.bluuwash.com/pages/kontakt
How does the 30-day money-back guarantee work?
We want you to be completely satisfied with bluu. That's why we offer a 30-day money-back guarantee.
If our products don't meet your expectations or fail to deliver the usual performance, you can contact our support team within 30 days of your purchase date.
Briefly describe your issue and have your order number ready. Together we will find a suitable solution.
Wenn du ein Produkt zurücksenden möchtest, kannst du ein Rücksendelabel anfragen. Bitte halte deine Bestellnummer bereit und teile uns den Grund der Rücksendung mit. So können wir dein Anliegen möglichst schnell bearbeiten.
Du erreichst uns über unser Kontaktformular:
https://www.bluuwash.com/pages/contakt
My subscription
What are the benefits of a subscription?
With the bluu subscription, you’ll have your favorite products delivered automatically to your home – no more reordering required.
Your benefits:
* At least 20% off
* Flexible delivery intervals
* Pause, adjust, or cancel at any time
* Never be left without laundry detergent again
Which delivery schedule is right for me?
The optimal delivery schedule depends on your laundry habits, household size, and water hardness. Our recommendations are based on an average dosage of 1.5 laundry detergent strips per wash cycle and a 4–5 kg washing machine.
Our recommendation:
* 1 person: every 3 months
* 2 people: every 2 months
* 4 people: every month
Can I have multiple subscriptions at the same time?
Yes. You can have multiple bluu subscriptions at the same time and manage them independently of one another. For example, you can combine different products or different delivery intervals.
Is there a minimum term?
No. The bluu subscription has no minimum term. You can pause, modify, or cancel it at any time.
About bluu
Why "bluu"?
bluu stands for water, purity, and our blue planet. bluu laundry strips are biodegradable. Water is a cause close to our hearts, so we have been proudly donating 1% of our sales to our friends at the "Viva con Agua" foundation since day one, which supports water projects in Switzerland and abroad.
Is bluu also available as a subscription?
Yes! Our products are also available as a subscription. You’ll save at least 20% compared to one-time purchases, and you can choose exactly how often we deliver—completely flexible between 1 and 6 months.
You can adjust your delivery frequency at any time in your customer account. Of course, you can also pause or cancel your subscription there.
Are there any more products from bluu?
bluu offers a variety of products in the sustainable washing and cleaning category. For example, we have washing strips or dryer balls for eco-friendly washing, as well as floor cleaner strips for clean, eco-friendly floor cleaning. You can find all of our products here. We are currently working on additional products that will also be available in the coming months. It’s best to sign up for our newsletter so you can stay up to date.
Can I return the products if they don't work for me?
We offer a 30-day money-back guarantee. If you are convinced that our bluu products do not deliver the usual performance or simply do not meet your wishes, then email us at hello@bluuwash.com and we will refund your purchase price.
